Customer Services Manager - Job Description

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Customer Services Manager / Supervisor

This is an excellent opportunity for an experienced Sales Office Supervisor to join a busy and friendly team providing high levels of service. We are an online retail store with a trademarked and copyrighted brand of work wear clothing and accessories.

With past growth and expected growth to witness 25% growth year on year, we are in the enviable position of being at the forefront of our industry.
Due to continued expansion, we are currently looking to recruit a Sales Office Supervisor. 

Job Specification

Your role will be to manage the day-to-day after sales operation and ensure targeted revenue is achieved & where possible exceeded.  

On a day to day basis you will be responsible for:

  • Dealing with enquires, bookings and complaints
  • To assist in gaining new business for the company
  • Management of key accounts including providing feedback to the Directors
  • Maintain up to date records and customer profiles
  • Producing MS Excel spreadsheets and maintain matrices for key accounts
  • Compile and distribute trade information as and when required
  • Sales visits with external sales staff when required
  • Have effective administration processes in place to enable team to send communicate effectively with clients and customers
  • Ensuring all internal and external correspondence is dealt with in a timely manner
  • Managing recruitment requirements professionally
  • Manage team performance targets agreed with Managing Director
  • Conducting on-going training for all members of team
  • Communicating daily, weekly and monthly figures to the Managing Director
  • Producing of reports requested by directors
  • Managing the order processing
  • Audit and Quality check cancelled orders and orders on hold
  • Ensuring deliveries are checked and delivered promptly

The ideal candidate will have a high level of supervisory / management experience within Customer Service and Business Development also along with supervisory experience is essential.

Person Specification

Our ideal candidate would have performed a similar role within the retail, online sales.

We are also looking for candidates who posses strong MS Excel skills and have a real taste for sales and customer services. If you have worked in Sales Support then this position might be right up your street.