Commercial Order Controller

Department: Commercial Landscaping

Reporting to: Commercial Landscaping Supervisor

Job Summary:

Ensure that the highest standard of customer service is achieved through the personal administration of taking and processing of customer orders.

Job Duties:

Providing excellent customer service.

  • Processing faxed and verbal orders.
  • Answering calls from stockists and contractors.
  • Providing prompt and satisfactory resolution to any service and/or logistical issues.
  • Investigating and resolving invoice queries, to ensure prompt payment of invoices.
  • Processing sample and literature requests
  • Building effective relationships with customers and other departments to enable excellent customer service.
  • General administration using MS Office software.
  • Adopt and adhere to all xxxxxxx     Industries policies and regulations as required