Credit Controller

 
JOB PURPOSE:
Provide efficient courteous service to customers in a timely manner. Processing of all credit card and Mail Order cheque payments and posting of these transactions to the ledger. 
 
 
JOB ACCOUNTABILITIES:
 
Processing of credit card and Mail Order cheque transactions.
Posting of credit card and Mail Order cheque transactions onto the ledger processing of, matching, transfer and write off journals as appropriate.
Communicate with customers in a professional and caring manner.
Communicate effectively within team.
Workstation must be organised and tidy to prioritise work.
Filing to be kept up to date
Chase designated accounts for payment and inform customers when their accounts are on stop to ensure that debtor days are maintained below a given level.
Achievement of agreed target.
Generation and distribution of relevant documents e.g. statements, dunning letters.
Responsible for own health and safety and that of other work colleagues.  Comply with health and safety policy.
To comply with the departments processes and procedures including ISO 9001:2000.
 
KNOWLEDGE AND EXPERIENCE:
 
Accurate keyboard skills including – MS Office (Excel/Word) 
Excellent telephone techniques and listening skills
Ability to work under pressure to achieve targets
Understanding of customer needs
Ability to prioritise work
Ability to work in a team environment.
At least 1 years experience in a credit control position
 
KEY COMPETENCIES:
 
Communication
Liasing and co-ordinating
Adaptability
Team work
Problem solving
Personal organisation
Initiating action
Working with detail
 
PHYSICAL DEMANDS:
 
In good health and physically fit.