DOMESTIC CREDIT CONTROLLER

 

 
JOB PURPOSE:
To be responsible for the collection and posting of cash and maintenance of accurate computer records for a designated area of the sales ledger, to reduce company debtors and ensure a high standard of customer service.
 
JOB ACCOUNTABILITIES:
 
Chase designated accounts for payment and inform customers when their accounts are on stop to ensure that debtor days are maintained below a given level
Aim to ensure domestic customer account queries and problems are responded to in a timely manner to maximise customer satisfaction
Check all relevant incoming receipts and match and post to correct customer account and invoices to ensure an accurate ledger is maintained
Raise journals as necessary following authorisation from relevant supervisor/ manager to resolve non standard problems
Opening of new accounts, assessing application forms, taking credit reports, reviewing information
Authorising the release of credit stopped orders upon assessment of individual situations to maintain appropriate customer service
Reconciliation of Pro-forma Accounts Ledger
Cover for xxxxx Ledger, including processing of credit card/cheque payments.
Posting of Euro payments
Processing of new account application forms
Ensure month end deadlines are met
Achievement of agreed targets
Generation and distribution of relevant documents eg statements, dunning letters
Maintain filing system
Responsible for own health and safety and that of other work colleagues.  Comply with the health and safety policy
To comply with the departments processes and procedures including ISO 9001:2000
 
 
KNOWLEDGE AND EXPERIENCE:
 
At least 1 years experience in a credit control position
Experience of a computerised credit control system
Experience of creating and maintaining Excel spreadsheets
KEY COMPETENCIES:
Communication and influencing
Teamwork
IT Literacy
Decision making
Identifying customer relationships
Personal effectiveness
Self development
Achieving results
Critical analysis